Emirates Group Customer Service Jobs 2025 – Apply Online for Dubai Openings
Are you eager to begin a rewarding career in the aviation industry? The Emirates Group, a globally recognized name in air transport and travel services, is inviting applications for Customer Service roles in Dubai for 2025. This is a perfect opportunity for individuals passionate about travel, communication, and hospitality to become part of one of the world’s most respected aviation organizations.
About Emirates Group
The Emirates Group includes Emirates Airline and dnata, both global leaders in air travel and airport services. Based in Dubai, the company continues to set international standards in aviation and customer satisfaction. Employees enjoy a fast-paced environment with career growth opportunities and a multicultural workspace that values excellence, teamwork, and innovation.
Why Work with Emirates Group?
- Join a globally recognized aviation company.
- Gain world-class experience in customer service and travel operations.
- Work in an international environment with professionals from over 100 countries.
- Enjoy attractive tax-free salary packages and benefits.
- Be part of Dubai’s dynamic lifestyle and vibrant business hub.
Available Customer Service Positions in 2025
The Emirates Group is offering career opportunities in both frontline customer service and contact centre support. All employees will receive comprehensive training in communication, systems, and operational procedures to ensure a seamless service experience for every traveler.
I. Customer-Facing Roles
1. Airport Services Agent (Emirates / dnata) & marhaba Services Agent
- Assist passengers during check-in, boarding, and baggage handling.
- Deliver smooth and high-quality service to travelers.
- Support VIP guests, unaccompanied minors, and travelers with special needs.
- Represent Emirates Group with professionalism and pride in uniform.
II. Back-Office Roles
2. Contact Centre Services Agent
- Handle customer queries via phone, email, chat, and social media.
- Provide accurate information about flights, bookings, and travel policies.
- Resolve passenger issues with empathy and professionalism.
- Multilingual applicants (Arabic, French, German, Italian, Japanese, Mandarin, Korean, Czech) are preferred.
Eligibility Criteria
To apply for Emirates Group Customer Service roles in 2025, applicants must fulfill the following requirements:
- Minimum qualification: High School Certificate or A-Level.
- Excellent command of spoken and written English; additional languages are advantageous.
- Strong interpersonal and customer-handling skills.
- Willingness to work in rotational shifts (including weekends and holidays).
- Proficiency in Microsoft Word, Excel, and Email.
- For customer-facing roles: Must be comfortable wearing the official Emirates Group uniform.
Job Overview – Emirates Group Recruitment 2025
| Organization | Emirates Group (Emirates Airline & dnata) |
|---|---|
| Job Title | Customer Service Roles (Airport Services Agent / Contact Centre Agent) |
| Location | Dubai, United Arab Emirates |
| Qualification | High School / A-Level or equivalent |
| Language Requirement | Fluency in English; additional languages preferred |
| Employment Type | Full-Time, Shift-Based |
| Application Mode | Online Application through Emirates Group Careers Portal |
| Official Website | www.emiratesgroupcareers.com |
Recruitment & Selection Process
The hiring process for Emirates Group Customer Service roles is systematic and transparent. The steps are as follows:
- Online Application: Submit your details through the Emirates Group Careers website.
- Application Screening: The HR team will evaluate your profile and experience.
- Video Assessment: Shortlisted candidates will receive an invite for a digital interview via HireVue.
- Final Offer: Selected applicants will be issued an official offer letter with employment terms, salary, and benefits.
Salary Package & Employee Benefits
Emirates Group offers an excellent tax-free salary in UAE Dirhams (AED) with a wide range of additional benefits. The package ensures employees enjoy both financial and lifestyle advantages while working in Dubai.
- Attractive and competitive base salary.
- Annual leave and public holiday entitlements.
- Medical, health, and insurance coverage.
- Discounted travel benefits for employees and their families.
- Performance-based career advancement opportunities.
How to Apply for Emirates Group Careers 2025
Candidates interested in joining Emirates Group can apply directly through the official career portal. Prepare your updated CV and ensure all information is accurate before submission.
Steps to Apply:
- Visit the Emirates Group Careers website.
- Search for “Customer Service Roles” in the available job list.
- Read the job details carefully and click “Apply.”
- Complete the online form and upload your resume.
- Wait for confirmation or interview invitation via email.
➡ Apply Now: Click here to Apply Online
Key Highlights
- Job Location: Dubai, UAE
- Industry: Aviation / Customer Service
- Company: Emirates Group (Emirates Airline & dnata)
- Hiring Year: 2025
- Job Type: Full-Time
- Salary: Tax-Free with Benefits
Final Thoughts
Working with Emirates Group opens doors to global opportunities and world-class career development. If you enjoy interacting with people, handling challenges, and delivering exceptional service, this is your chance to become part of an award-winning airline group in the heart of Dubai.
Disclaimer:
This article is meant for informational purposes only. We do not represent Emirates Group or guarantee employment. Candidates should apply only through the official Emirates Careers website for accurate information and updates.