Emirates Airline Careers 2025 — Customer Sales & Service Agent (Mumbai)
Join a world-class carrier and build a career in aviation customer support. Emirates is hiring for the role of Customer Sales & Service Agent at its Mumbai Contact Centre in Malad. This vacancy is ideal for empathetic communicators who enjoy helping travellers and contributing to commercial goals.
Role overview
The appointed candidate will handle customer enquiries, process bookings and ticketing, and promote Emirates products and services while ensuring exceptional service standards at every touchpoint.
Primary duties
- Provide clear, accurate fare and travel information across phone and digital channels.
- Issue tickets in line with airline regulations and internal procedures.
- Advise customers on passport, visa, and health requirements as well as check-in and boarding information.
- Promote ancillary products such as Skywards membership, stopover packages, and seat upgrades.
- Identify opportunities to increase revenue through value-added services.
- Collaborate with colleagues to meet operational and service goals.
Eligibility & experience
- Education: Minimum HSC (12th) or equivalent; diploma/degree in travel and tourism is advantageous.
- Experience: At least 1–2 years in a contact centre, reservations, or travel-related position.
- Exposure to live chat or social media support will be favourably considered.
- Comfortable working rotating shifts, including weekends and public holidays.
Technical & interpersonal skills
- Understanding of standard fares and ticketing practices.
- Competent with PC tools including Word, Excel and email platforms.
- Strong phone etiquette, empathy, and problem-solving ability.
- Organised, calm under pressure, and sales-minded when appropriate.
Job location & closing date
| Office | Emirates Contact Centre — Malad, Mumbai |
| Application deadline | 30 September 2025 |
Compensation & development
Emirates provides competitive pay and a supportive environment with substantial learning and progression prospects across its global network. Employees benefit from structured training and exposure to international service standards.
How to apply
- Prepare an up-to-date CV emphasising relevant contact centre or travel experience.
- Use a clear subject line: Customer Sales & Service Agent — Emirates Mumbai.
- Submit your application well before the closing date to be considered.
Why choose Emirates?
- Work with a prestigious global airline known for service excellence.
- Gain hands-on experience in a multicultural workplace.
- Access career pathways and professional development opportunities.
- Be part of a team committed to customer satisfaction and operational integrity.
Ambitious service professionals who enjoy assisting customers and driving sales should apply. Ensure your application highlights measurable achievements and relevant systems experience.